After-Sales Service &
Maintenance
Our Services
After-Sales Service & Maintenance
Press Systems Group (PSG) provides full after-sales service and technical support for the label and packaging printing industry, spanning all six of our core business lines: UV Business, Ink Business, Film Business, Tooling Business, Plate Business, and Machinery Business. Our engineers and specialists are ready to be on-site, keeping your production line running continuously and at peak performance.

UV & UV LED Curing System Maintenance & Consulting Services
PSG's GEW-certified technicians keep your UV and UV LED curing systems running at peak performance. Our comprehensive field support ranges from scheduled preventative maintenance and emergency repairs to precise UV energy testing and hands-on technical training.
Preventative Maintenance & Emergency Troubleshooting
We provide detailed inspection and deep cleaning for your entire UV and UV LED infrastructure. By proactively replacing critical components including UV lamps, reflectors, power supplies, and cooling systems at the end of their lifecycle, we eliminate the risk of sudden machine downtime and resolve uncured ink issues directly on the production line.
UV & UV LED Curing System and Power Supply Repair
Our engineering specialists deliver rapid, precision repairs for conventional UV lamp & UV LED systems, and critical power supplies. We restore full functionality quickly to minimize production bottlenecks and keep your pressroom operating efficiently.
UV Testing & Calibration Center
We utilize industry-standard measurement equipment to help print shops maintain strict quality control and sustainably reduce substrate waste.
- UV Intensity & Dose Calibration: We accurately measure both UV intensity and UV dose, fine-tuning the system's power output to perfectly match your specific press operating speeds and unique substrate properties.
- GEW UV Mini Lab Unit Testing: We simulate and analyze the curing performance of specific inks and varnishes in a controlled lab environment. This establishes the exact UV energy baseline required before initiating high-speed, full-scale live production.
Technical Consulting & On-Site Training
- Press Operator Training: We provide practical training on basic UV and UV LED system upkeep, teaching your team how to properly inspect and maintain UV lamps, reflectors, and cooling systems to prolong equipment life.
- Post-Installation Support & Optimization: Our technical consultants troubleshoot workflow bottlenecks and optimize system parameters to match real-world operating environments, ensuring your flexo lines run with maximum continuous efficiency.

Ink Testing, Color Matching & Technical Consulting Services
PSG delivers end-to-end support for your ink kitchen. From lab-standard ink and varnish testing to precise spot-color formulations, our field experts provide on-site troubleshooting to eliminate press-side color shifts. We help you maintain strict Delta E tolerances and perfect brand color consistency across all your flexo printing lines.
Ink & Varnish Lab Testing
We conduct three critical performance tests to guarantee the durability and quality of your printed labels and flexible packaging:
- Lightfastness Testing: We measure UV resistance to prevent color fading when your packaging is exposed to sunlight or retail lighting.
- Coefficient of Friction (COF) Testing: We analyze surface slip and friction values, ensuring your packaging films run smoothly on high-speed Form-Fill-Seal (FFS) lines without jamming or dragging.
- Rub Resistance Testing: We evaluate scuff and abrasion resistance to ensure your printed graphics withstand the physical stress of transit and handling.
Color Matching & Ink Mixing
We formulate highly accurate ink blends matched directly to Pantone books, physical print samples, or your specific target values. This guarantees absolute color consistency across every production batch and eliminates costly color shifts (ΔE variations) during live press runs.
On-Site Ink Troubleshooting & Technical Consulting
Our ink and coating specialists deploy directly to your pressroom to diagnose and resolve technical bottlenecks. We troubleshoot critical press-side issues such as color variations, poor ink adhesion, and incomplete curing. By optimizing ink formulations and aligning them exactly with your specific substrates and flexo press parameters, we ensure flawless, continuous production.

Packaging Film Consulting & Technical Support Services
Maximize your production yield with PSG’s advanced flexible packaging film consultation. We deploy substrate specialists to your facility to resolve critical web-handling issues and perfectly match your packaging films to the exact parameters of your flexo presses, ensuring optimal machine runnability and minimal setup scrap.
Global Manufacturing Network & Expert Support
- Regional Agility (Polifilm Vietnam): Leveraging Polifilm’s newly established manufacturing facility in Vietnam, we provide the Thai market with significantly faster lead times, an agile supply chain, and rapid on-site support.
- German Engineering & Custom Formulation: Backed directly by polymer and structural film specialists at Polifilm’s headquarters in Germany, we offer advanced technical consultation. We collaborate with your team to engineer and develop customized film formulations tailored to your brand’s exact performance and barrier specifications.
On-Site Film Troubleshooting & Process Optimization
PSG’s field engineers conduct comprehensive press-side diagnostics to resolve critical flexible packaging issues mid-production. We expertly troubleshoot:
- Printability Issues: Poor ink adhesion, color trapping, and surface tension failures.
- Converting & Finishing Flaws: Weak seal integrity, leaking seals, and abnormal film shrinkage during thermal processes.
- Web Handling & Runnability: Extreme Coefficient of Friction (COF) variations that cause the web to stick to rollers or slip uncontrollably on high-speed lines.
To solve these, we fine-tune your machine parameters and tension controls to align perfectly with the specific physical properties of the film, ensuring smooth runnability and peak plant efficiency.

Print Tooling Inspection & Technical Consultation Services
PSG provides comprehensive tooling inspection and maintenance to ensure your flexo press operates with ultimate precision. Our services cover magnetic cylinders, flexible dies, anilox rolls, and doctor blades, all backed by expert technical consultation to maximize your print and converting accuracy.
Tooling Inspection & Condition Assessment
Press Systems Group (PSG) conducts thorough, on-site condition assessments for both narrow web and wide web flexo press across the label and flexible packaging sectors. We proactively detect component wear and tear to prevent press-side material damage, reduce the risk of unplanned downtime, and maintain strict production tolerances:
- Magnetic Cylinders: We inspect for surface wear and dimensional irregularities that could compromise flexible die performance, minimizing the risk of defective die-cutting.
- Flexible Dies: We examine cutting-edge integrity to prevent common converting flaws, such as incomplete cuts, deep cuts that damage the backing liner (liner strikes), and die-cutting misregistration.
- Anilox Rolls: We perform press-side inspections of cell structure integrity and cell volume. We diagnose wear or blockages early to prevent uneven ink transfer and inconsistent color density.
- Doctor Blades: We evaluate blade wear and contact pressure settings to mitigate the risk of critical ink metering issues, such as ink spitting and uneven color distribution. This ensures precise ink laydown right from the initial press startup.
Troubleshooting & Process Optimization
Elevate your production efficiency with our in-depth, press-side root-cause analysis. Our engineering experts deploy directly to your facility to resolve immediate and recurring production bottlenecks across a wide array of print tooling including hot stamping & embossing dies. We act as technical consultants for your operators, fine-tuning machine parameters to perfectly match your specific substrates, thereby guaranteeing flawless, high-speed continuous production without unexpected interruptions.

Flexo Plate Technical Support & Digital Proofing
PSG keeps your flexographic plate-making and prepress workflows running strictly on schedule without unexpected delays. Our comprehensive services range from emergency backup production for water-wash flexo plates and high-accuracy digital color proofing to direct, on-site plate troubleshooting at your factory.
Emergency Water-Wash Flexo Plate Production (Machine Breakdown Backup)
Emergency Plate Production: In the event of a plate-making equipment breakdown at your facility, PSG provides rapid backup production and delivery of eco-friendly, water-wash flexo plates. We deliver sharp dot reproduction and high-resolution imaging, keeping your label and packaging production lines running without interruption.
Digital Color Proofing
We offer high-fidelity digital proofing services to accurately verify color profiles, intricate details, and graphic elements against the actual physical plates. This critical prepress step minimizes risks, reduces make-ready waste, and ensures strict color accuracy before full-scale printing begins.
On-Site Flexo Plate Troubleshooting & Technical Consultation
Our flexo prepress and tooling specialists deploy directly to your pressroom to analyze and resolve technical plate issues during live production. We expertly troubleshoot common flexographic defects such as unsharp image details (dot gain issues), poor ink transfer, and premature plate wear. Furthermore, we guide your press operators in fine-tuning machine parameters to perfectly align with your real-world production conditions, ensuring optimal print quality and extended plate life.

Printing Machinery Maintenance & Operation Support
Maximize your pressroom efficiency with PSG’s expert on-site inspection, repair, and preventative maintenance services. Our field engineers specialize in flexo printing and label converting lines, helping you increase machine uptime, extend equipment life, and eliminate costly production downtime. Our core press-side services include:
Press-Side Maintenance, Repair & Preventative Servicing
We service the following core printing and converting systems:
- Flexo & Finishing Machinery (Rhyguan): We deliver routine preventative maintenance and precision repairs for Rhyguan flexo presses and finishing machine. From die-cutting and slitting machines to hot stamping and embossing units, we perform precision press calibration to ensure perfect print-to-cut registration and maximum production yield.
- Inline & Offline Print Inspection Systems (Daheng): We provide installation, calibration, and repair services for both standalone offline inspection machines and inline defect-detection cameras integrated directly into flexo presses. These automated vision inspection systems help detect print defects in real time, improve quality control, and reduce the risk of defective labels reaching customers.
- 3D Scanning & Measurement Systems (Troika): Technical support and maintenance for advanced 3D microscopes. We help you accurately measure and verify the cell volume of anilox rolls and the dot structure of flexo plates, ensuring ultimate color consistency and optimal ink transfer.
On-Site Technical Support & Process Optimization
Beyond basic machinery repairs, our field experts deliver advanced press-side troubleshooting and root-cause analysis. We diagnose production bottlenecks, fine-tune machine parameters, and resolve complex converting issues to keep your pressroom running at maximum continuous efficiency.
